Terms & Conditions

This website is operated by Urban Trail Pvt. Ltd., a travel company based in Kolkata, India. It presents our destinations, experiences and journal, and allows you to send us a travel enquiry.

Submitting an enquiry through this website starts a conversation — it does not create a booking, a reservation or a contract for travel services. Journeys are confirmed only after a personalised proposal, your acceptance and the payment terms communicated to you separately in writing.

All cancellations and refunds for confirmed bookings are governed by our Cancellation Policy and Refund Policy, published on this website (linked in the footer) and attached to your invoice or voucher at the time of booking.

We take care to present destinations and experiences accurately, but travel conditions, availability and local circumstances change. Website content is for inspiration and general information; specific details for your journey are confirmed with you individually during planning.

The Urban Trail name, logo, website design and written content are the property of Urban Trail Pvt. Ltd. and may not be reproduced without our written permission. Photography on this website is used under licence from its creators and stock photography providers.

You agree not to misuse this website — including attempting to disrupt its operation, scraping its content at scale, or submitting false or misleading information through our forms.

This website is provided “as is”. To the extent permitted by law, Urban Trail Pvt. Ltd. is not liable for any indirect or consequential loss arising from use of this website. Travel services themselves are governed by the individual terms agreed with you at the time of booking.

These terms are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts of Kolkata, West Bengal.

Questions about these terms? Write to hello@urbantrail.co.in, call +91 90510 44854, or visit us at 6th Floor, Park Plaza Building, 71, Park St, Taltala, Kolkata, West Bengal 700016.