Privacy Policy
Last updated · August 2026
Urban Trail Pvt. Ltd. (“Urban Trail”, “we”, “us”) respects your privacy. This policy explains what information we collect through this website, why we collect it, and how it is handled.
01Information we collect
When you submit an enquiry through our website, we collect the details you choose to share with us: your name, email address, phone number, destination preferences, preferred travel dates, number of travellers, travel style, approximate budget and anything you tell us about your journey.
We do not collect payment information on this website, and we do not ask for sensitive personal documents through our enquiry form.
02How we use your information
We use the information you provide solely to respond to your enquiry, understand your travel preferences and plan journeys on your request. If you write to us, we may retain our correspondence so we can serve you better over time.
We do not sell, rent or trade your personal information to anyone.
03Communications
When you submit an enquiry, you will receive an email confirmation at the address you provided, followed by a personal response from our team. We may contact you by email, phone or WhatsApp using the details you shared, strictly in connection with your enquiry or journey.
04Service providers
To operate this website and deliver our emails, we use trusted technology service providers, including website hosting and email delivery services. These providers process information only as needed to perform their services and are bound by their own privacy obligations.
05Cookies and analytics
This website does not use advertising trackers. If we introduce analytics or cookies in future to improve the website experience, this policy will be updated to describe them.
06Data retention and security
We retain enquiry information for as long as needed to assist with your travel planning and maintain our relationship with you. We apply reasonable technical and organisational measures to protect your information against unauthorised access.
07Your choices
You may ask us at any time to access, correct or delete the personal information we hold about you, or to stop contacting you, by writing to hello@urbantrail.co.in.
08Contact
For any privacy questions, write to us at hello@urbantrail.co.in or call +91 90510 44854. Our registered office is at 6th Floor, Park Plaza Building, 71, Park St, Taltala, Kolkata, West Bengal 700016.