Cancellation Policy
Effective · 06 January 2026
This policy applies to all bookings made with Urban Trail Pvt. Ltd. It explains how cancellations must be made, the charges that apply, and how approved refunds reach you.
01How to cancel
All cancellation requests must be submitted in writing via email to hello@urbantrail.co.in. Verbal cancellations — by phone or in person — will not be accepted or processed.
02Standard cancellation charges
The following charges are calculated on the total package cost, based on when your written cancellation reaches us before the date of travel:
- 30 days or more before travel — 30% of the total package cost (the non-refundable booking deposit is forfeited).
- 15 to 29 days before travel — 50% of the total package cost.
- 0 to 14 days before travel, or no-show — 100% of the total package cost (no refund).
03Refund timeline
Approved refunds are processed within 10–15 working days, directly to the client's bank account. Cash refunds are not provided.
04Peak season clause
For bookings during high-peak periods — for example Durga Puja, Diwali, Christmas/New Year and the May–June summer rush — 100% cancellation charges may apply from the date of booking, regardless of the timeline above. Where this applies, it will be clearly communicated at the time of booking.
05Third-party losses
If a flight, train or specific hotel carries a stricter non-refundable policy than ours, that specific cost will be deducted in full before calculating any refundable amount.